The Mirroar team provides Helpdesk services designed to assist organizations in delegating the daily operations, maintenance, and support of their ServiceNow platform to a team of skilled professionals. Our experts offer comprehensive technical support to tackle any platform-related issues or challenges. They deliver prompt assistance, troubleshoot problems, and provide effective solutions to ensure a smooth and uninterrupted user experience.

Our Service Desk offering encompasses:

Incident and Request Management

Additionally, our services encompass

  • Prioritizing incidents by considering their impact and urgency.
  • Assigning incidents to the relevant support personnel for prompt resolution.
  • Ensuring regular updates on incident tickets with pertinent information.
  • Keeping users informed about incident progress and resolution status.
  • Conducting post-incident reviews to identify areas for improvement.
  • User and group management, including profile updates and roles provisioning.
  • Providing support for resolving requests related to various applications and software provisioned through ServiceNow.
  • High-end expertise, committed servers, monitoring systems, and computing resources to support your business globally.
  • Configuration and sharing of reports and dashboards.
  • Offering user support for various ServiceNow features and modules.