Job Description

The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the process team. He or She will be responsible for customizing the platform to meet evolving organizational needs and working with the business units to ensure the platform continues to meet their needs.

Duties & Responsibilities

• Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.

• Develop, configure, and improve core and custom applications and work to resolve support issues.

• Monitor the health, usage, and compliance of ServiceNow.

• Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

• Create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

• Guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.

• Lead ServiceNow maintenance, upgrade planning, and administration.

• Design and develop new ServiceNow workflows and processes.

• Manage and resolve incidents against ServiceNow applications.

• Provide mentoring and guidance for ServiceNow Administrators.

Requirements & Qualifications

• Scripting – JavaScript – Web Services – HTML – CSS – Jelly.

• Enterprise and/or IT Service Management.

• Advanced System Administration Experience.

• Database configuration/administration within ServiceNow.

• Strong requirements gathering experience.

• Strong analytical skills.

• Ability to communicate complex processes and workflow to all audiences.

• Ability to work independently.