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Ongoing ServiceNow Support & Optimization

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The Mirroar team is dedicated to collaborating with you to maintain a robust, accessible, and up-to-date ServiceNow platform that serves as a reliable foundation for your transformative initiatives. We implement necessary enhancements to ensure optimal performance and alignment with your specific business use cases.

Our proactive support approach includes monitoring system health, managing updates, and addressing issues before they impact operations. We provide continuous guidance, best practices, and training to maximize platform adoption and efficiency. By aligning ServiceNow with evolving business needs, we help organizations stay agile, improve workflow automation, and drive consistent, measurable results.

Our Support Offerings encompass:

Platform Maintenance

Resolving incidents and problems related to ServiceNow.

Initiating and following up with the OEM Support team to address product-related issues.

Maintaining the foundation data, workflows, and configurations of the implemented ServiceNow applications.

Change Request

Collaborating with business stakeholders to identify and prioritize enhancements for existing applications.

Implementing and configuring the identified enhancements in the existing applications.

Categorizing enhancements into minor, major, and project categories and following a structured delivery process.

Upgrade and Health Scan

Conducting ServiceNow upgrades to keep the platform up to date.

Incorporating new out-of-the-box (OOB) features and functionalities.

Ensuring an improvement in the health score with each upgrade.

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