Your Privacy is of Utmost Importance to us
Mirroar’s mission is to connect students to teaching professionals and tutors to allow them to be more productive and successful in learning. Central to this mission is our commitment to being transparent about the data we collect about you, how it is used, and with whom it is shared.
As a global business, our handling of your information is controlled by the legislation of Data Protection and Privacy Legislation Worldwide.
We, therefore, take great care to protect your personal information or anything which might identify you personally such as:
- Email address
- Organisation information (e.g. Name, Address, Telephone number)
Who can Access the Website and what can be done?
Anyone can access our Website without necessarily providing personal data. Therefore, limited use of the Services is also possible without the provision of your personal data (for example, browse the Website, check how Mirroar works, look through the list of tutors, read the web page information, review the variety of services, etc.).
Viewing the Content
Our registered users (“Members”) share their identities, engage with their network of tutors or students, exchange knowledge and subject-matter insights, post and view relevant content, learn and develop ideas/domain knowledge/skills, and find learning and development opportunities. Content and data on some of our Services are viewable to non-members (“Visitors”).
When you are a registered User, Mirroar may collect from you and process Cookie identifiers and those data you specifically provide us with upon registration, including first name, last name, email, phone number, Skype ID or social network ID (if assigned through Facebook or Google+ or if accessing Google Calendar), time zone, interface language, IP address, and device type to be processed by Mirroar.
Specifically, if you are a tutor, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip-code, gender, year of birth, city of the living, and education & professional experience.
The additional notifications on any amendments will be sent to your email. Any questions regarding this Policy and our services should be sent to email ID.
What is personal data and what is the processing of personal data?
Personal data is any information relating to you only or in combination with other pieces of information that gives the opportunity to a person collecting and processing such information to identify you as an individual.
Processing of the personal data means any operation with your personal data, whether or not by automated means, as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data subject is any identifier or identifiable natural person, whose personal data is processed by the controller responsible for the processing all or selective data; means you as a user of Mirroar.
Consent of the data subject/user is any freely given, specific, informed and unambiguous indication of the data subject/user’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Mirroar’s lawful bases for processing
Mirroar will process your personal data only when we have lawful bases. Specifically, Mirroar processes your personal data if:
- Processing is based on your given consent.
- Processing is necessary to provide our services to you according to our Terms of Service which constitute a contract between you and us with regard to the information services of Mirroar;
- Processing is necessary for the purposes of the legitimate interests, including, for example, those prescribed by the data protection legislation, those necessary to protect your vital interests or vital interests of another natural person; or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. On a lawful basis, you have the right to object to such processing.
In all cases, we will notify you about the applied legal basis for processing and other relevant details, before we start processing your personal data on the specific legal basis unless we are not able to do so in accordance with our obligations under any applicable legislation.
The data listed above is stored by us and associated with your account.
Data we collect through Automated Means
When you access the Services (including browsing courses), our system collects certain data by automated means, including:
|System Data||Technical data about your computer or device, like your IP address, device type, operating system type, and version, unique device identifiers, browser, browser language, domain, and other systems data, and platform types (“System Data”).|
|Usage Data||Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”).|
|Approximate Geographic Data||An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.|
The data listed above is collected through the use of server log files and tracking technologies that run on your device. You can disable location features when required. This information is stored by us and associated with your account.
How do we use your information?
Information we obtain from you is used to:
- Improve and extend our services
- Respond to your requests for specific services
- Analyse user/purchaser/visitor interactions
- Market additional Mirroar services via emails or SMS to you so that you can benefit from them.
Legal requests for information
Mirroar may be required under court order to provide personally identifiable information to government authorities. Providing such government departments/agencies have legal right to access our records and such inquiries are correctly made, we will supply such authorities with the information they require.
Why do we share your data?
We would only share personally identifiable information with third parties if:
- You agree to us sharing this information.
- We are forced to bring legal actions against a subscriber who has breached our user agreement.
- We sell, assign or transfer all or part of Mirroar and the services it provides, providing your personal information is sold, assigned or transferred only to the acquirer as part of such a transaction.
- They are providing services to Mirroar. Such third parties are limited in their rights to use such information only for the provision of these services to Mirroar.
Who we share your data with?
Circumstances under which we Share your Data
With Your Instructors: We share data that we have about you (except your email address) with instructors or teaching assistants for courses you enroll in or request information about, so they can improve their courses for you and other students. This data may include values like your city, country, browser language, operating system, device settings, and any site that brought you to Mirroar, and your activities on Mirroar. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants. We also enable our instructors to implement Google Analytics on their course pages to track sources of traffic to their courses and optimize their course pages.
With Other Students and Instructors: Depending on your settings, your shared content, and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable by other users depending on your settings.
With Service Providers, Contractors, and Agents: We share your data with third-party companies that perform services on our behalf, like payment processing, data analysis, marketing, and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to Mirroar.
With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services, we share certain contact information, Account Data, System Data, Usage Data), or de-identified data as needed. Blocked data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
For Advertising: If we decide to offer advertising in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools and to use this data to offer you targeted ad delivery to personalize your user experience (through behavior-based advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt-out from participating ad networks’ behavior-based advertising. Note that if you opt-out, you’ll continue to be served generic ads.
For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
- Permitted or required by law;
- Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
- Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid requests;
- Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
- Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Mirroar, our users, employees, members of the public, or our Services.
During a Change in Control: If Mirroar undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
After Aggregation/De-identification: We can disclose or use aggregate or blocked data for any purpose.
How long do we retain your information?
We retain your information as long as you remain a subscriber and by default for 12 months prior to termination of your subscription. You can request the earlier permanent deletion of your data if you wish but your data will reside in backups for a period of 3 months thereafter.
Privacy & Security Features
The Mirroar website and application have various security measures in place to protect the loss, misuse, and alteration of the information under our control. Although no security measure is foolproof, we believe that these measures are consistent with good practice as modern technology permits.
We follow email marketing best practices at all times. A key aspect of these best practices in the operation of permission-based emailing. If you receive emails from Mirroar or a partner it will be because you have elected to receive such emails or they are communications related specifically to services requested. You can unsubscribe to these emails. Contact our support team for more information.
We record all incoming and outgoing calls for contractual and training purposes. Call recordings are retained for a period of 24 months and are never shared with third parties.
The Mirroar website and application contain links to other websites. While links are reviewed at the time of publishing we are not responsible for the content of external links as they can be changed without our knowledge by the content owners.
Service Use, Cookies and Other Similar Technologies
When you use our Services, we monitor and analyze web traffic and keep track of your behavior while using our Services. We may receive the information about your IP address, proxy server and operating system, the web browser, or your mobile carrier and location based on phone settings.
Details of transactions you carry out through our Website (as ID, date and time of the transaction).
When you wish to share your contact details for more information regarding Mirroar one-on-one online language training for international teams, as name, email, Mirroar, and phone number.
Unless you expressly agree, Mirroar does not process your sensitive data.
You have respective rights that pertain to the personal information that Mirroar holds about you – these are set out in more detail below. If you wish to exercise any of these rights, you can do so by contacting Mirroar at the website contact link. Please note that you will need to provide Mirroar with evidence of your identity.
Request access to your personal information: You can ask Mirroar to give you a copy of the personal information that Mirroar holds about you.
Request correction: You can ask Mirroar to change or complete any inaccurate or incomplete personal information held about you.
Request erasure: You can ask Mirroar to delete your personal information where it is no longer necessary for Mirroar to use it, you have withdrawn consent, or where Mirroar has no lawful basis for keeping it.
Right to object: You can object to Mirroar processing of your personal information where Mirroar is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where Mirroar is processing your personal information for direct marketing purposes.
Request Restriction: You can ask Mirroar to restrict our use of your personal information in the following circumstances:
- If you want us to establish the data’s accuracy;
- Where Mirroar’s use of the data is unlawful but you do not want Mirroar to erase it;
- Where you need Mirroar to hold the data even if Mirroar no longer require it as you need it to establish, exercise or defend legal claims; or
- If you have objected to our use of your data but Mirroar needs to verify whether Mirroar has overriding legitimate grounds to use it.
Request transfer: You can ask us to provide you or a third-party with some of the personal information that Mirroar holds about you in a structured, commonly used, electronic form, so it can be easily transferred.
Withdraw consent: If you have given Mirroar your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, Mirroar may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Mirroar tries to respond to all legitimate requests within one month. Occasionally it may take Mirroar longer than a month if your request is particularly complex or you have made a number of requests. In this case, Mirroar will notify you and keep you updated.
If you have any issues with correcting this information in our database or queries concerning this policy please email support email id or call us on helpline number. We endeavor to respond to all support requests within 24 hrs.
Mirroar reserves the right to change its privacy policies at any time. Up to date policies are always available on our website.