Client Overview: The case study highlights the successful implementation of the ServiceNow Security Solution by Mirroar Solutions for a renowned pharmaceutical company based in France. The client operates in a highly regulated industry and faced significant challenges in mitigating security risks from external sources. Challenges: Regulatory Compliance: The client had to adhere to strict regulatory requirements imposed by French and European Union (EU) authorities, such as GDPR and ANSM guidelines. Ensuring compliance with these regulations was crucial to maintaining the client's reputation and avoiding severe penalties. Evolving Threat Landscape: The client faced persistent cybersecurity threats from external sources, including targeted…
In Today's fast-paced business environment, organizations need efficient and user-friendly tools to streamline their processes and ensure compliance. Introduction This case study explores how, a leading social media company, experienced limitations with their existing Salesforce platform and sought to enhance their user experience by implementing ServiceNow. Discover how Mirroar partnered with ServiceNow is addressing their pain points and revolutionizing their workflows, enabling them to achieve greater productivity and effectiveness. Identifying Pain Points Before embracing ServiceNow, our client faced several challenges with their existing setup. Here are the pain points they encountered: Limited visibility into request details: They struggled to access…
Overview In this very device-centric world, everything operates on different devices be it mobile, laptops, desktops, or any other system. Every organization needs an end number of devices to operate because of which a lot of unmanaged devices are trickling into their environment. To solve the issue being faced by a client for Mac devices, we brought in Jamf Pro for the management. We improved the CMDB for configuration items, the process to import hardware and software into ServiceNow with the JAMF Pro into the ServiceNow CMDB. Challenges When there’s a wide range of devices, it tends to raise some…
