ServiceNow Security Solution Implementation for Leading French Pharma Company

Client Overview: The case study highlights the successful implementation of the ServiceNow Security Solution by Mirroar Solutions for a renowned pharmaceutical company based in France. The client operates in a highly regulated industry and faced significant challenges in mitigating security risks from external sources.


  1. Regulatory Compliance: The client had to adhere to strict regulatory requirements imposed by French and European Union (EU) authorities, such as GDPR and ANSM guidelines. Ensuring compliance with these regulations was crucial to maintaining the client’s reputation and avoiding severe penalties.
  2. Evolving Threat Landscape: The client faced persistent cybersecurity threats from external sources, including targeted attacks, data breaches, and intellectual property theft. The rapidly evolving threat landscape necessitated robust security measures to protect sensitive data and critical assets.
  3. Risk Mitigation: With a diverse network infrastructure and multiple systems, the client struggled to identify and prioritize security risks effectively. They required a comprehensive solution that would enable them to proactively identify, assess, and mitigate risks from external sources.

Solution: Mirroar Solutions implemented the ServiceNow Security Solution, tailored to the unique requirements of the client. The solution addressed the specific challenges faced by the client and provided the following key capabilities:

  1. Advanced Threat Intelligence: The solution integrated with threat intelligence feeds, provides real-time visibility into emerging threats. This allowed the client to stay ahead of evolving security risks and take proactive measures to mitigate them.
  2. Incident Response Automation: Automated incident response workflows streamlined the detection, investigation, and remediation of security incidents. This enabled the client to respond swiftly to security breaches, reducing the impact on their operations.
  3. Vulnerability Management: The solution facilitated continuous vulnerability scanning and assessment, enabling the client to identify and prioritize vulnerabilities across their systems and applications. Timely patching and remediation significantly reduced the risk of exploitation.
  4. Compliance and Audit Readiness: The ServiceNow Security Solution helped the client maintain compliance with French and EU regulations. It automated compliance workflows, generated audit reports, and maintained a comprehensive audit trail, ensuring a smooth audit process.


  1. Risk Mitigation: By leveraging the ServiceNow Security Solution, the client achieved a significant reduction in security risks from external sources, minimizing the likelihood of data breaches and intellectual property theft. The proactive approach to risk mitigation resulted in a 60% decrease in external security incidents.
  2. Compliance Adherence: The solution enabled the client to meet the stringent regulatory requirements imposed by French and EU authorities. Achieving compliance with GDPR and ANSM guidelines resulted in a 95% compliance rating during audits, strengthening the client’s position in the industry.
  3. Improved Incident Response: With automated incident response workflows, the client reduced their incident response time by approximately 40%. This swift response minimized the impact of security incidents and ensured business continuity.
  4. Enhanced Visibility: The ServiceNow Security Solution provided the client with a centralized dashboard and reporting capabilities, offering enhanced visibility into their security posture. Real-time insights and actionable reports enabled informed decision-making and strategic planning.

Conclusion: Mirroar Solutions successfully implemented the ServiceNow Security Solution for a leading French pharmaceutical company, addressing their unique challenges related to regulatory compliance and mitigating risks from external sources. By leveraging advanced threat intelligence, automated incident response, vulnerability management, and compliance capabilities, the client experienced significant improvements in risk mitigation, compliance adherence, incident response, and visibility into their security operations. The implemented solution strengthened the client’s security posture and positioned them as a trusted and secure player in the highly regulated pharma industry.