The Mirroar team is dedicated to collaborating with you to maintain a robust, accessible, and up-to-date ServiceNow platform that serves as a reliable foundation for your transformative initiatives. We will implement necessary enhancements to ensure optimal performance and alignment with your specific business use cases.
Our Support Offerings encompass:
- Resolving incidents and problems related to ServiceNow.
- Initiating and following up with the OEM Support team to address product-related issues.
- Maintaining the foundation data, workflows, and configurations of the implemented ServiceNow applications.
- Collaborating with business stakeholders to identify and prioritize enhancements for existing applications.
- Implementing and configuring the identified enhancements in the existing applications.
- Categorizing enhancements into minor, major, and project categories and following a structured delivery process.
- Conducting ServiceNow upgrades to keep the platform up to date.
- Incorporating new out-of-the-box (OOB) features and functionalities.
- Ensuring an improvement in the health score with each upgrade.