The Mirroar team provides Helpdesk services designed to assist organizations in delegating the daily operations, maintenance, and support of their ServiceNow platform to a team of skilled professionals. Our experts offer comprehensive technical support to tackle any platform-related issues or challenges. They deliver prompt assistance, troubleshoot problems, and provide effective solutions to ensure a smooth and uninterrupted user experience.
Our Service Desk offering encompasses:
Incident and Request Management
Additionally, our services encompass
- Prioritizing incidents by considering their impact and urgency.
- Assigning incidents to the relevant support personnel for prompt resolution.
- Ensuring regular updates on incident tickets with pertinent information.
- Keeping users informed about incident progress and resolution status.
- Conducting post-incident reviews to identify areas for improvement.
- User and group management, including profile updates and roles provisioning.
- Providing support for resolving requests related to various applications and software provisioned through ServiceNow.
- High-end expertise, committed servers, monitoring systems, and computing resources to support your business globally.
- Configuration and sharing of reports and dashboards.
- Offering user support for various ServiceNow features and modules.