Enhance the efficiency and effectiveness of your customer service operations by utilizing our Customer Service Management (CSM) offering.
Mirroar’s Customer Service Management (CSM) offering empowers customers to optimize service operations and foster meaningful customer engagement through the seamless integration of digital workflows. By connecting customer service with various departments within the organization, we enable swift and proactive resolution of customer issues. Our approach goes beyond conventional customer service by bridging the front, middle, and back offices.
Leveraging our industry expertise and comprehensive platform knowledge, we can support you in automating repetitive requests and intelligently routing tasks to the relevant teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your valued customers.
Mirroar CSM Offering helps you in
Ensure swift resolution
by delivering personalized attention to each customer, addressing their needs promptly and effectively.
capabilities through a portal that seamlessly integrates knowledge bases, service catalogs, communities, and chatbots.
Gain Valuable Insights:
Empower Agents and Inform Business Decisions through Reporting and Analytics
Enhance agent efficiency
by leveraging TASK intelligence, empowering them with intelligent task management capabilities.
- Case Management
- Agent Workspace
- Omni-Channel Connects
- Advance Work Assignment
- Guided Decision
- Virtual Agent
With Mirroar Solutions our Clients and Partners have experienced
- Remarkable 60% improvement in First Contact Resolution (FCR)
- Impressive 50% reduction in inquiry resolution time.
- Significant 40% decrease in daily ticket volume, resulting in streamlined operations and enhanced productivity.