Experience a revolutionary change in your IT operations through our all-inclusive ITSM offering
Join forces with us to streamline your IT processes, improve service quality, and achieve ultimate customer satisfaction. Uncover the immense potential of our ITSM solution and open up new avenues for optimizing your IT operations.
Mirroar Solutions offers premium IT Service Management (ITSM) solutions that adhere to the highest standards of ITIL. By harnessing our extensive expertise and profound knowledge of ServiceNow️, you can elevate productivity, strengthen cost controls, and bring about a revolutionary change in your organization with our exceptional ITSM Solutions.
Mirroar ITSM Offering helps you in
Elevate Service Experience
with virtual agents and Natural language
Boost IT Productivity
through precise and expedited task assignment.
Automated Workflow
for improved turnaround time.
Well-defined Service Catalog
to provide a transparent overview business services.
Gain comprehensive visibility
into processes and services utilizing a robust analytical dashboard.
Modules Expertise:
- Incident Management
- Change Management
- Knowledge Management
- Problem Management
- Request Management
- Knowledge Management
- Release Management
- Self Service
- Virtual Agent
With Mirroar Solutions our Clients and Partners have experienced
- Ensure 100% Service Availability for uninterrupted operations.
- Slash Ticket Resolution Time by 50% for faster issue resolution.
- Achieve an 80% boost in First Call Resolution rate.
- Attain a remarkable 99% positive Customer Satisfaction (CSAT) score.
Client & Partners
Resources
Transforming IT Service Management for a Leading Education Institution
The client, a leading educational institution, faced several challenges in their IT service management processes that hindered their ability to provide efficient and streamlined services.